Privacy Policy

Effective Date: 2 July 2026

At Surfers Rest, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

Information We Collect

When you make an enquiry, booking, subscribe to our emails, or use our website, we may collect information including:

Your name

Email address

Phone number

Postal address

Booking details

Payment information (processed securely through our payment providers)

Information you choose to provide to us

Website usage information collected through cookies and analytics tools

How We Use Your Information

We may use your information to:

Manage and confirm your bookings

Communicate with you before, during and after your stay

Provide customer support

Improve our accommodation, services and website

Send marketing emails, special offers and updates (you can unsubscribe at any time)

Personalise your experience with Surfers Rest

Comply with legal obligations

Protect our business, guests and property

Prevent fraud and maintain the security of our services

We may also use your information for other purposes that are reasonably related to operating and improving our business.

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

Booking and property management platforms

Payment processors

Website and technology providers

Marketing and email service providers

Professional advisers

Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and help us improve our services. You can control cookie settings through your web browser.

Marketing

If you provide your contact details, we may occasionally send you news, special offers and updates about Surfers Rest. You can unsubscribe from marketing communications at any time by following the unsubscribe link or contacting us.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. While we work to keep your information secure, no online system can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will apply from the date it is posted.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Surfers Rest

Email: manager@surfersrest.com.au